Support

Last updated: 1 October 2026

How the game works

Tidy Harbor is a tile-matching puzzle. Tap a free tile and it moves to the tray; three of the same tile clear. The tray holds seven tiles, and a full tray with no match ends the level. Dimmed tiles are covered and become free when the tiles on top of them are gone. Winning levels earns stars, and stars restore the harbor one step at a time. The game works offline and has no energy system and no waiting timers.

Stuck on a level?

• Undo takes your last tile back, Shuffle deals the board again, and the Magnet finishes a triple for you.
• When a booster runs out you can use coins or, when one is available, watch an optional rewarded ad for one more use.
• After a full tray you can keep going once per level, with coins or an optional rewarded ad.
• If you pause for a while, the game points at a good tile. Nothing is ever locked behind a purchase.

Purchases

Remove Ads is a one-time purchase. It removes the ads that appear between levels; optional rewarded ads stay available because they give you something. There are no subscriptions.

Coin packs (including a one-time Starter Pack) can be bought in the coin shop: tap the green + next to your coins on the home screen. Coins are used up as you play, so they are not restored on a new device. If a payment went through but the coins did not arrive, contact us with the date and the store receipt.

• Restore a purchase: open Settings and use RESTORE PURCHASES while signed in to the same store account you bought with.
• Refunds are handled by the app store you bought from, not by us. After a refund the purchase is removed from the game the next time it syncs.
• Purchase not appearing? Check your internet connection, use RESTORE PURCHASES, then email us with the store receipt or order number.

Ads

Ads come from Unity Ads through Unity LevelPlay. There are no ads during play and none in the first ten levels; rewarded ads are always optional. Your ad choice can be changed any time in Settings → PRIVACY CHOICES.

Gameplay statistics and crash reports

These are off on a clean install. The game asks once, after your first win, and you can change the answer any time in Settings → GAMEPLAY STATS. Switching it off stops statistics immediately; crash reporting can take effect from the next launch, and crash information recorded while it was off may stay on your device and be sent if you switch it back on. This switch does not stop advertising data processing — see the Privacy Policy.

Progress and saved data

Progress, settings and your privacy choices live on your device. Version 1.0 has no account and no cloud save, so progress does not transfer between devices. Uninstalling removes local data from the device, although a device or cloud backup you have enabled may keep a copy.

Data access and deletion

Email primequantumstudios@gmail.com with the subject "Privacy" for a data access or deletion inquiry. Please be aware of what is technically possible:

• The game has no accounts, no login and no in-app deletion feature, and it does not display the random identifiers that our service providers use.
• That means we usually cannot link a request to your installation, and we cannot promise that all data will be deleted. We do not claim otherwise.
• What we can do: forward a request to the relevant provider (for example the purchase service) when you can supply an identifier they expose to you, and tell you exactly which provider holds what. Purchase and payment records are held by your app store and are also kept for its tax and accounting obligations.
• What you can do yourself: switch gameplay statistics and crash reports off, reopen your ad privacy choices, reset or delete your device advertising identifier, refuse app tracking, and clear the app's data or uninstall the game.

Bugs and feedback

Please include what you were doing, the level number, your device model and OS version, and a screenshot or screen recording if you have one. Crash reports help us most when you have allowed them, but they are never required.