Boom Chain - Support

Last updated: April 20, 2026

Frequently Asked Questions

How do I restore my purchases?

If you removed ads on another device or reinstalled Boom Chain, you can restore your purchase for free:

• Open Boom Chain on your iPhone or iPad.
• Tap the Shop icon on the main screen.
• Tap Restore Purchases.
• Sign in with the same Apple ID you used for the original purchase. Your "No Ads" entitlement will be re-applied automatically.

I watched an ad but didn't get my reward

Rewarded ads sometimes fail to complete due to network issues or an interrupted video. Try the following:

• Make sure your device is connected to the internet.
• Close the app fully and reopen it, then try watching the ad again.
• If the problem persists, email us with the approximate time and your device model so we can investigate.

Your game progress is stored locally, so restarting the app will not lose any coins or unlocks you already own.

How do I contact support?

Email us at primequantumstudios@gmail.com. Please include:

• Your device model (e.g. iPhone 14, iPad Air 5).
• Your iOS version (Settings > General > About > Software Version).
• The Boom Chain version (shown on the App Store listing).
• A short description of the issue, and a screenshot if possible.

We reply to every message within 48 hours, typically faster on weekdays.

Is my data safe?

Yes. Boom Chain does not collect, store, or transmit any personal information. All game progress, settings, and achievements are saved locally on your device. Uninstalling the app removes all locally stored data.

For full details, please read our Privacy Policy.

How do I disable personalized ads?

On iOS 14.5 and later, you will be asked once whether Boom Chain may track activity across other apps and websites for personalized advertising. You can change this setting at any time:

• Open the iOS Settings app.
• Scroll down and tap Boom Chain.
• Toggle Allow Tracking off to receive only non-personalized ads.

© Prime Quantum Studios 2026